Our promise: honestly described, or your money back.

Everything we sell is a one-of-a-kind secondhand piece, photographed and described exactly as it is — flaws included. Because each item is unique and most belong to our consignors, sales are final, with one important exception that we stand behind completely:

Not as described, or damaged in transit? Full refund.

If your item arrives materially different from its photos and description, or is damaged in shipping, contact us within 7 days of delivery and we'll make it right: we cover the return shipping and issue a full refund — item price, tax, and original shipping — to your original payment method within 5–10 business days of receiving the item back in the condition it was delivered.

How to start a return

• Email us at kyle@newamericanenterprises.com (or call 973-303-8942) within 7 days of delivery. Include your order number and photos of the issue.
• We respond within one business day with a prepaid return label or, for local orders, a pickup time.
• Once the item is back and verified, your refund is issued to the original payment method (typically 5–10 business days to appear on your statement).

Local pickup & delivery

Picking up in person or receiving local delivery? Inspect your item at handoff — if it isn't what you expected, simply decline it on the spot for a full refund. Once accepted at handoff, the sale is final.

The fine print, in plain English

• Normal wear consistent with the photos and description isn't a defect — these are loved, secondhand pieces.
• Returned items must come back in the condition they were delivered.
• Cancellations before an order ships are refunded in full — just reach out fast.

Questions before you buy? We'd genuinely rather answer them up front — email or call 973-303-8942 anytime.

2nd Story Consignment is owned and operated by New American Enterprises LLC.